Refund Policy

Last Updated: November 1, 2024

At Code School Canada, we are committed to your success in software development. We stand behind our programs with transparent refund policies and our industry-leading job guarantee. This policy outlines the terms and conditions for refunds on our educational services.

1. Free Trial Period

All prospective students are encouraged to take advantage of our 7-day free trial before enrolling in a paid program. During this period, you can:

  • Access our learning platform and auto-graded assignments
  • Experience our curriculum and teaching methodology
  • Interact with instructors and fellow students
  • Evaluate whether our program is the right fit for you

No payment information is required for the free trial. You are under no obligation to continue after the trial period ends.

2. Enrollment Cancellation

Before Program Start Date

If you cancel your enrollment before the program start date, you are entitled to a full refund of all tuition paid, minus a $250 CAD administrative fee. To cancel, submit a written request to [email protected] at least 7 days before your program start date.

Within First 14 Days (Cooling-Off Period)

In accordance with Ontario consumer protection regulations, you may cancel your enrollment within 14 calendar days of signing the enrollment agreement, regardless of whether classes have begun. You will receive a full refund of all amounts paid, minus the administrative fee and a pro-rated charge for any classes attended.

3. Withdrawal After Program Start

If you withdraw from the program after the 14-day cooling-off period, refunds are calculated as follows:

Program Completion Refund Amount
0-10% completed 75% of tuition
11-25% completed 50% of tuition
26-50% completed 25% of tuition
Over 50% completed No refund

Program completion percentage is calculated based on calendar days elapsed since the program start date, not based on assignments completed.

4. Job Guarantee Refund

Our Full-Time Immersive program includes a job guarantee. If you meet all eligibility requirements and do not receive a qualifying job offer within 6 months of graduation, you may be entitled to a full tuition refund.

Eligibility Requirements

To qualify for the job guarantee refund, you must:

  • Complete all program requirements with a minimum passing grade of 80%
  • Attend at least 90% of scheduled classes and workshops
  • Complete all assigned projects and portfolio items
  • Actively participate in career services, including:
    • Attending all scheduled career coaching sessions
    • Submitting resume and portfolio for review
    • Applying to at least 10 qualified positions per week
    • Responding to all employer communications within 48 hours
    • Attending all interviews arranged through our hiring partners
  • Be legally authorized to work in Canada
  • Be located in a major Canadian metro area or open to remote positions

What Constitutes a Qualifying Job Offer

A qualifying job offer is a full-time position (minimum 35 hours/week) in software development or a related technical field with a minimum annual salary of $50,000 CAD or hourly equivalent.

Claiming the Job Guarantee

If you believe you are eligible for a job guarantee refund, submit a claim to [email protected] within 30 days of the 6-month job search period ending. Include documentation of your job search activities and proof that you met all eligibility requirements.

5. Deferral Policy

We understand that life circumstances change. If you need to postpone your studies, you may defer your enrollment to a future cohort under the following conditions:

  • Deferral requests must be submitted in writing at least 7 days before program start
  • You may defer to any cohort starting within 12 months of your original start date
  • One deferral is permitted per enrollment; additional deferrals are subject to approval
  • A $150 CAD deferral fee applies

6. How to Request a Refund

To request a refund, please follow these steps:

  1. Email [email protected] with the subject line "Refund Request - [Your Name]"
  2. Include your full name, enrollment date, program name, and reason for requesting a refund
  3. Our student services team will acknowledge your request within 2 business days
  4. Refund amounts will be calculated according to this policy and communicated to you
  5. Approved refunds will be processed within 14 business days to your original payment method

7. Payment Plan Considerations

If you enrolled using a payment plan and request a refund:

  • Any refund amount will first be applied to outstanding balance
  • If the refund exceeds the outstanding balance, the remainder will be returned to you
  • Outstanding balances not covered by the refund remain your responsibility

8. Non-Refundable Items

The following are non-refundable:

  • Application fees
  • Administrative fees ($250 CAD)
  • Materials and resources already provided (digital or physical)
  • Third-party certification exam fees
  • Special event or workshop fees

9. Exceptional Circumstances

We recognize that extraordinary circumstances may arise. In cases of documented medical emergencies, family emergencies, or other unforeseen events, please contact our student services team. We review such cases individually and may offer alternative arrangements including:

  • Extended deferral periods
  • Partial program credit
  • Modified refund terms

10. Contact Information

For questions about this refund policy or to submit a refund request:

Code School Canada - Student Services
180 John Street, Suite 402
Toronto, ON M5T 1X5
Canada

Email: [email protected]
Phone: +1 (416) 847-2963
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

11. Policy Updates

This refund policy may be updated from time to time. The policy in effect at the time of your enrollment will apply to your situation. Material changes will be communicated to enrolled students via email.